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Warranty & support

Coverage, service arrangements and the terms for your order.

Support throughout your display’s life.

Joying LED warrants its products against defects in materials and workmanship for the applicable warranty period. If a covered defect is confirmed during that period, we will repair the faulty component or replace it with an equivalent new or refurbished part.

The warranty period is defined in the sales contract agreed and signed by both parties. Our standard warranty is two years from the date of shipment from Joying LED.

This limited warranty excludes damage caused by improper installation, incorrect operation or unauthorised disassembly; accidents, physical impact, dropping or excessive vibration; abnormal power supply, unstable voltage, lightning, fire, flood or other force majeure events.

Remote support covers technical issues such as power and signal connections, system software and parameter settings, and the replacement of modules, power supplies and receiving cards.

If remote support cannot resolve the issue, we will discuss return-to-factory repair with the customer. When return repair is arranged, the customer pays the freight to our factory. Joying LED pays the one-way freight to return the repaired items.

Customers may request service through our website or other agreed contact channels. Include the contract number, installation address and contact details. On-site technical service may be available, and labour charges may apply. Confirm the arrangements with our team.

Request support